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DJI Care Refresh (Phantom 4 Advanced)


Available on backorder

Available on backorder

DJI Care Refresh (Phantom 4 Pro)

DJI Care Refresh is an effective, comprehensive warranty for DJI products, offering you greater peace of mind every time you fly.
Please Note:
For a small additional charge, DJI Care Refresh offers up to two replacement units within one year. Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.

Available on backorder


Product Specifications

FAQ about DJI Care

1、What is DJI Care Refresh?

DJI Care Refresh is a service plan that provides you with peace of mind, covering damage to your DJI product. DJI Care Refresh is valid for 12 months and offers up to two full replacements at additional charge if accidental damage occurs to your product during normal use. Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.

2、What’s the difference between the DJI Care Refresh and a DJI product warranty? Will a DJI product warranty be invalid without purchasing DJI Care Refresh?

A product warranty is a guarantee of repair service provided by a manufacturer if any product defects are found. DJI Care Refresh provides replacement service if damage resulting from quality issues occurs to the aircraft, propellers, or battery during normal use. You can still enjoy DJI’s standard product warranty without buying DJI Care Refresh, but DJI Care Refresh can greatly reduce service costs. Furthermore, if the repair costs are covered by the standard product warranty, the remaining Replacement balance on your DJI Care Refresh will not be affected.

3、Can I renew my DJI Care Refresh when it expires? How many times can I purchase DJI Care Refresh for my aircraft?

No, you cannot. Currently, each Phantom 4 Pro/Pro+ is eligible for only one DJI Care Refresh. The service plan cannot be renewed after it expires.

4、How do I replace my aircraft under DJI Care Refresh?

DJI Care Refresh is bound to the aircraft’s S/N. If you want to replace your aircraft, contact DJI Support via phone, email, or live chat. Then send your aircraft to a designated DJI repair center under the instruction of DJI Support staff. Our repair staff will conduct damage assessment and send you a repair invoice. After receiving the invoice, you can either choose to repair your aircraft for the quoted price or replace the aircraft under DJI Care Refresh. You will receive a brand new or refurbished unit after paying the service charge specified in your DJI Care Refresh Service Agreement. The replacement’s S/N will be automatically bound to your DJI Care Refresh plan.

5、Where can I find the aircraft S/N and gimbal S/N?

For Phantom 4 Pro, the aircraft S/N can be found inside the battery compartment. You should only enter the aircraft S/N when you purchase DJI Care Refresh.